Refund policy
Last updated: 12 May 2026
At Thrift Butik Ltd, we want our customers to feel confident when buying from us. Because many of our products come from customer returns, liquidated stock, clearance stock, refurbished stock or wholesale lots, please read this policy carefully before placing an order.
This policy applies to purchases made through www.thriftbutik.co.uk.
1. Retail returns
Retail customers may request a return within 60 days of receiving their order, unless the product listing states otherwise or a legal exemption applies.
This 60-day return period is offered in addition to your statutory rights. Under UK distance-selling rules, most online retail customers also have a legal right to cancel an order within 14 days of receiving the goods. After notifying us of cancellation, customers usually have another 14 days to return the goods.
To start a return, please contact us at:
Please include your order number, the item you wish to return, and the reason for return.
2. Condition of returned items
Returned items should be sent back in the same condition as supplied, with all included parts, accessories, manuals and packaging where reasonably possible.
For change-of-mind returns, the item must be returned in the same condition it was supplied in and should be suitable for resale.
If an item has been used, damaged, altered, tampered with, had seals removed, is missing parts, or is returned in a condition different from how it was supplied, we may make a fair deduction from the refund to reflect any loss in value, where permitted by law.
3. Faulty, damaged or not-as-described items
If your item arrives faulty, damaged, not as described, or develops a fault within the applicable warranty period, please contact us as soon as possible at:
Please include your order number, a description of the issue, and photos or videos where possible.
Where appropriate, we may offer a repair, replacement, partial refund or full refund in line with UK consumer law.
Some items may be sold with disclosed faults, cosmetic marks, missing parts, damaged packaging or other limitations. Where a fault, limitation or condition issue is clearly stated in the product listing, it will not be treated as a new fault for return or warranty purposes.
4. Retail warranty
Retail items are supplied with a 60-day warranty unless otherwise stated in the product description.
This warranty covers functional faults that occur during normal use and were not present or disclosed at the time of sale.
The warranty does not cover accidental damage, misuse, neglect, unauthorised repairs, incorrect installation, normal wear and tear, consumable parts, batteries with naturally reduced capacity, software issues caused by updates or user-installed applications, or faults caused after delivery.
5. Return shipping
Where Shopify return rules or the product listing state that free return shipping is available, we will provide return instructions after your return request is accepted.
Please do not send items back without contacting us first, as this may delay your refund or return processing.
If an item is being returned because it is faulty, damaged or not as described, we will provide return instructions and confirm the next steps.
For change-of-mind returns, return shipping arrangements will be handled in line with the return options available through our website at the time of the return request.
6. Refunds
Refunds are normally processed after the returned item has been received and inspected.
If the return is accepted, the refund will be issued back to the original payment method where possible.
Please allow time for your bank, card provider or payment provider to process the refund after it has been issued.
Original delivery charges may not always be refundable for change-of-mind returns, unless required by law or stated otherwise.
7. Exchanges and replacements
Where possible, we may offer a replacement item instead of a refund. This will depend on stock availability.
Because many of our items are customer returns, liquidation stock or one-off products, an identical replacement may not always be available.
8. Wholesale, pallets, joblots and trade-style stock
Wholesale lots, pallets, joblots, mixed lots, clearance lots and trade-style purchases are sold on the basis described in the relevant listing.
Unless stated otherwise, wholesale and joblot stock is sold as mixed customer-returned or liquidated stock and may be untested, incomplete, damaged, faulty, missing parts, missing packaging, or unsuitable for normal retail resale without checking, repair, cleaning or grading.
Wholesale buyers are expected to inspect the listing carefully, review all photos and descriptions, and ask any questions before purchasing. Where viewings are offered, buyers are encouraged to inspect lots in person before purchase.
Due to the nature of wholesale stock, pallets, joblots, mixed lots, clearance lots and sold-as-seen stock are generally sold without a standard retail warranty and without a right to return, unless the listing specifically states otherwise.
Returns are not accepted for wholesale lots, pallets, joblots, mixed lots or sold-as-seen stock simply because the buyer is unhappy with the condition, resale value, contents, profit margin, missing packaging, mixed quality, or because some items require testing, cleaning, repair or disposal. These risks are part of buying wholesale customer-returned and liquidated stock.
A return or remedy may only be considered where the goods are significantly not as described, the wrong lot has been supplied, or where rights apply that cannot legally be excluded.
Because we do not always verify whether a buyer is purchasing as a business or individual, the wholesale terms apply based on how the goods are advertised and sold. If a listing is clearly described as wholesale, trade, pallet, joblot, clearance, mixed stock, untested, spares/repairs or sold as seen, the buyer accepts the additional risks and limitations attached to that type of stock before placing the order.
Nothing in this policy affects any rights that cannot legally be excluded.
9. Items that cannot be returned
Some items may not be returnable for hygiene, safety, legal or product-specific reasons, unless faulty or not as described.
This may include, but is not limited to:
- personal care items where seals have been removed;
- hygiene-sensitive items;
- items altered, installed, damaged or used after delivery;
- items sold as spares/repairs, untested or sold as seen;
- wholesale lots, pallets, joblots and mixed clearance lots, unless significantly not as described or the wrong lot has been supplied.
Any return restrictions will normally be stated in the product listing where applicable.
10. Incorrect address, failed delivery or refused delivery
Where an item is returned to us because of an incorrect address, failed delivery, refusal of delivery, or failure to collect from a courier collection point, we may deduct any delivery, return or re-delivery costs from the refund where permitted by law.
If you would like the item re-sent, additional delivery charges may apply.
11. Contact us
For return and refund enquiries, please contact us:
Thrift Butik Ltd
Unit 1A, Sandtoft Industrial Estate
Belton, Doncaster
DN9 1PN
United Kingdom
Email: sales@thriftbutik.co.uk
Telephone: 07873 857 224